Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Product Condition Disclaimer:
As an independent reseller of luxury home fixtures, our items are genuine overstock and shelf-pull products sourced directly from distributors. While all items are thoroughly inspected to be in completely unused condition, the original manufacturer packaging may show signs of handling or cosmetic wear.
Eligibility Conditions:
To be eligible for a return, your item must be uninstalled, unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return:
To initiate a return, contact us at support@millionhomegoods.com. If your return is accepted, we will send you a return shipping label along with precise delivery instructions. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Address:
Authorized returns must be sent directly to our main receiving warehouse:
MillionHome
5343 W 86th St, Indianapolis, IN 46268
Damages & Shipping Issues:
Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you receive the wrong product, contact us within 48 hours so we can evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Processing:
We will notify you once we have received and inspected your returned item to confirm if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the refund to your account. If more than 15 business days have passed since your return was approved, please contact us at support@millionhomegoods.com.
We are happy to resolve any issue directly — please reach out to us before disputing an order so we can make it right.
