Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Product Condition Disclaimer:
As an independent reseller of luxury home fixtures, our items are genuine overstock and shelf-pull products sourced directly from distributors. While all items are thoroughly inspected and verified to be open-box units in original manufacturer packaging with all components included, the outer packaging may show signs of warehouse storage wear.

Eligibility Conditions:
To be eligible for a return, your item must be uninstalled, unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return:
To initiate a return, contact us at support@millionhomegoods.com. If your return is accepted, we will send you return instructions. Return shipping costs are the buyer's responsibility. A 15% restocking fee applies to all standard returns. Items sent back without first requesting a return will not be accepted.

Return Shipping Address:
Authorized returns must be sent directly to our main receiving warehouse:
MillionHome
5343 W 86th St, Indianapolis, IN 46268

Damages & Shipping Issues:

All shipments require an adult signature upon delivery. Before signing, inspect the outer packaging for visible damage. If damage is observed, you may refuse the delivery — the carrier will return it to us and we will arrange a replacement or full refund at no cost to you. Refusing a visibly damaged delivery is always the fastest resolution. For freight deliveries specifically, open and inspect the item in the presence of the driver before signing, as carrier claims cannot be filed once a receipt is signed without noted damage.

If damage is discovered after delivery, contact us within 48 hours at support@millionhomegoods.com with photos of the packaging and product. For confirmed shipping damage, defective items, or lost shipments, we will provide a prepaid return label and issue a full refund. No restocking fee applies in these cases.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refund Processing:
We will notify you once we have received and inspected your returned item to confirm if the refund is approved. If approved, you will be automatically refunded on your original payment method within 5 business days. Please note that your bank or credit card company may require additional processing time to post the refund to your account. If more than 15 business days have passed since your return was approved, please contact us at support@millionhomegoods.com.

We are happy to resolve any issue directly — please reach out to us before disputing an order so we can make it right.